Adelaide health network digitizes manual processes

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The Central Adelaide Local Health Network (CALHN) has digitized manual processes in more than 20 specialist areas to improve the patient experience and lighten the workload for healthcare staff at Royal Adelaide Hospital, Queen Elizabeth Hospital and SA Dental .

In the initiative undertaken with Personify Care, a local healthcare startup, healthcare protocols were converted to “digital patient journeys” and deployed to patients in less than four weeks.

A digital patient journey is the set of specific steps that a patient must follow before and after their intervention or treatment, in preparation for their admission or appointment, or as part of their recovery after discharge.

The Personify Care platform takes these measurements and digitizes manual processes that are traditionally on paper or carried out via phone calls. This includes things that a patient should do, such as fasting or cool-down exercises, or things that a patient should know, such as bowel preparation and assessments that a patient should perform.

While many healthcare IT implementations require support from IT vendors, Personify Care’s platform features a drag-and-drop journey builder that allows healthcare departments to define digital journeys for healthcare providers. patients in accordance with existing clinical protocols and administrative workflows.

This allows healthcare departments to maintain control over their digital patient journeys which they can update directly through the platform as clinical guidelines or workflows change. This can be done directly within the platform, without the need for a vendor or internal IT department.

The integration of digital patient journeys is supported by Personify Care’s customer experience team, which includes nursing and clinical staff who have successfully supported healthcare services in Australia and internationally to deploy new routes within two to four weeks.

Personify Care said its platform ensures that all data is managed in accordance with local privacy and security requirements and adopts a range of best practice security measures, including Australia-based data storage, encryption strong and multi-factor authentication.

Over the past year, the platform has been used to deliver over 6.2 million patient interactions via digital patient journeys across a range of healthcare services and clinical settings in Australia and Australia. New Zealand.

At Queen Elizabeth Hospital, the implementation of a digital direct access endoscopy pathway has enabled frontline healthcare workers to clinically screen patients for direct access pathway eligibility and share guided bowel preparation instructions prior to their endoscopy procedure, among other tasks.

This reduced patient wait times by 71%, as well as the administrative burden on clinical staff, with 40% of patients now able to access their procedure without a manual pre-admission phone call from nursing or administrative staff. .

“Personify Care allowed us to quickly implement new patient journeys in four weeks, without the need to modify existing clinical protocols,” said Paul Lambert, executive director of digital design at CALHN. “These pathways are already enabling our teams to deliver high-value care, identify risks earlier and implement new models of care for better health outcomes for South Australians in the future.”

The work between CALHN and Personify Care has been supported by the Go2Gov program established by the Department of Innovation and Skills of the Government of South Australia to encourage and support local businesses and businesses to bring innovative solutions to government agencies. .

“The results for the healthcare system and for patients speak for themselves – and we are also delighted to see a startup from South Australia achieve such exceptional success and be able to prove the validity of their software to them. ‘a major reference customer,’ said David Pisoni, Minister of Innovation and Skills.

Personify Care has doubled its Australia-based team over the past 12 months to meet demand for its platform and is actively recruiting to support growth next year.


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