Promptlink launches fully automated network noise and

OCEANSIDE, Calif., Sept. 19, 2022 (GLOBE NEWSWIRE) — Promptlink Communications, Inc., a leading provider of software applications for managing and testing broadband networks and equipment, today announced Today the release of the improved and automated version of their AI-based network noise and impairment localization software tool, NoiseHawkAI. The original Network NoiseHawk gave cable network operators a long-awaited way to locate the source of noise in their networks. This new enhancement to Network NoiseHawk eliminates the manual analysis step used to detect, diagnose, and locate HFC (Hybrid Fiber Coax) network noise. The completely overhauled software solution will provide pre-configured mobile-based reports to be used to locate and troubleshoot degradations, intrusions or other noises due to various non-linear distortions in the wired network. These NAIL (Noise and Impairment Localization) reports direct network technicians to specific network components or segments where network noise is originating and impacting customers. Using advanced patented data science techniques, NoiseHawkAI accurately identifies network noise and geographically displays points of interest for technicians and dispatchers, enabling rapid correction of noise and degradation issues without any human analysis. is not necessary. The fully automated AI-based solution removes the diagnostic step from the process, freeing up cable operators’ resources to tackle other network issues.

Using a data collection engine that focuses on detecting impaired upstream channels and an AI-based data analysis engine that continuously learns from technician feedback when troubleshooting noise sources, NAIL reports from NoiseHawkAI provide instructions to technicians and continuously feed data collected from technicians and network data before and after the work is done into the data analysis engine for greater accuracy. The streamlined process saves time, money and valuable resources. This product eases the burden on network operators and provides customers with a better Internet experience.

“Promptlink took all the feedback from our Network NoiseHawk customers and completely changed the software infrastructure, incorporating the latest machine learning and artificial intelligence techniques into a fully automated solution for our MSO and SSO customers,” said Dr. Foad Towfiq, President and CEO. of Promptlink Communications. “Not only does NoiseHawkAI identify network noise and deficiencies even more effectively than the original NoiseHawk, it completely removes the analysis burden from users’ hands.”

Promptlink will be showcasing Network NoiseHawkAI at SCTE Cable-TEC 2022, Booth 5121, September 20-22 in Philadelphia, PA.

About Promptlink Communications

Promptlink Communications has been providing software and systems integration solutions to the broadband industry since 1994. Promptlink Communications is an innovative company focused on developing and deploying tools for broadband network service providers. Promptlink’s customers include all major cable operators in the Americas and major operators around the world. Promptlink is a proud member of the CableLabs PNM Working Group, helping to shape the tools and technology used by cable operators around the world.

Promptlink Communications is a private company headquartered in Oceanside, California. Promptlink offices are located in North America, Latin America and Europe.

Contact information:
Boring Christopher
Vice President, Sales and Marketing
[email protected]

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