Shanghai Big Data Center apologizes for the inconvenience caused by the network blockage

A community worker helps local residents register information ahead of nucleic acid testing in Changning district, east China’s Shanghai, April 1, 2022. Shanghai launched a nucleic acid testing campaign on Friday in areas west of the Huangpu River amid the second phase of -out management.Photo:Xinhua

The Shanghai Big Data Center apologized on Sunday for the inconvenience caused by its new nucleic acid code system, saying that WeChat and Alipay mini-programs have returned to normal while the Shanghai QR Code app is still ongoing. recovery.

Shanghai on Saturday adapted its on-site nucleic acid sampling registration method to the nucleic acid code of the Shanghai QR Code system. Some citizens found that the code page sometimes showed that the system could not be opened due to network congestion, and others reported that the scan code registration was not successful, the city reported. China Central Television on its website.

The Shanghai Big Data Center immediately activated the emergency plan, and WeChat and Alipay mini-programs resumed normal operation on Sunday, said Zhu Junwei, vice director of the center. The Shanghai QR Code app is still recovering.

Shanghai recorded 1,006 confirmed cases and 23,937 asymptomatic locally transmitted COVID-19 cases on Sunday, a new record. There are more than 170,000 infections in the city, according to reports.

According to Zhu, the nucleic acid code system was hastily developed and put into use to meet the need for nucleic acid testing and optimize the testing process in Shanghai. Due to the limited time, the system did not undergo full-scale testing and appeared unstable on the first day of use. Shanghai Big Data Center apologized for the inconvenience caused by network congestion.

According to statistics, the city had completed nucleic acid sampling and registration for 2.04 million people as of Saturday, 75 percent of them using nucleic acid codes.

In addition to the nucleic acid code, citizens can also use physical identification documents or declare their ID numbers on the spot for manual registration. If the elderly requested the offline paper code with the application code at an early stage, they can also directly use the offline paper code, assuming that the offline paper code is still valid. People can also use the Shanghai QR Code system real-time dynamic application code or relative code, which must be opened in real time and screenshots are not valid.

The center noted that designing relative codes requires verification of parentage. If the system can automatically pass the comparison and verification of data, such as parents from the same household, or those processed using a medical certificate of birth, the audit will be faster. For other cases requiring a manual audit, the center will communicate the result of the audit during the day.

“In the next step, we will continue to optimize and improve the back-end system of nucleic acid codes, and do our best to support and ensure the registration of nucleic acid tests in the city,” Zhu said.

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